Calero Studio / Returns
Returns
Returns and refunds
Not quite right?
We want you to feel confident when ordering from Calero Studio. Here you can find information about return eligibility, exchanges, return shipping and refunds.
Return window
30 days
Return shipping
Free
Refund time
7 business days
Return window
01We accept return requests within 30 days from the date you receive your order.
Eligible products
02We accept returns for both defective and non-defective products. Returned items must be new, unused, in their original condition and, where possible, returned with the original packaging.
Items may not be accepted for return if they have been used, damaged by misuse, altered or returned in poor condition.
Return method
03Returns are accepted by mail. To start a return, contact us with your order number, email address and reason for the return.
Once your return request has been reviewed and approved, we will provide return instructions.
Return cost
04Return shipping is free for approved returns.
We do not charge any restocking fees for returned items.
Exchanges
05We accept exchanges. If you would like to exchange an item, please contact us with your order details so we can help arrange the exchange.
Damaged items
06If your item arrives damaged, defective or incorrect, please contact us as soon as possible with your order information and photos of the issue so we can review it and help resolve the problem.
Refunds
07Once your return has been received and approved, your refund will be processed to your original payment method within 7 business days.
Processing times may vary depending on your payment provider.
Start a return
Need to send something back?
Contact us with your order number, email address and reason for the return. We will review your request and send you the return instructions.
Start return